We offer a 14 day refund/return policy, no questions asked. You may request a refund within 14 days of purchase. You must contact us by emailing us at support@thequeenseriescom within 14 days of your purchase. If you purchased a physical product that we shipped to you, you may be required to return the entire product back to us before we process your refund. If you purchased an event ticket there are no refunds.